Welcome Home Care Services · About Us
Nobody should recover on a sidewalk
Welcome Home Care Services provides short-term recuperative care for adults who are medically stable and appropriate for a non-medical setting but need a safe place and additional support after leaving a hospital or other healthcare setting.
Our mission
A hospital discharge assumes somewhere to go. A bed, a door that locks, a refrigerator, a table to sort the pill bottles out on. When a person does not have those things, the discharge quietly becomes the start of the next crisis, and often the next admission.
Our mission is to close that gap. Some people leave the hospital still needing rest and support staying on track with their medications and follow-up care, but with no safe place to get any of it. Recuperative care is the room in between. We take those people in.
Our six-bed facility in Westchester gives clients a comfortable place to stay while they rest, receive daily meals, and work with our team on appointments, benefits, resources, and plans for what comes next.
Our approach
A non-medical setting, on purpose
We are not a hospital, a nursing home, or a clinic, and we do not provide medical or nursing care. Our clients are medically stable and independent with their own daily activities, medications, and hygiene. What they are missing is a safe roof and someone working the practical problems with them. That is what we provide.
Dignity comes first
Most of our clients have spent weeks being handled by strangers. Here they get a place to sleep, meals at a table, and staff who knock. We ask what people want to be called and we use it. Nobody has to explain how they ended up needing us.
Small enough to know everyone
Six beds is a deliberate size. It lets staff know the clients in the program, stay aware of day-to-day needs, and provide more personal support throughout the stay, rather than running a roster of strangers.
The stay is not the finish line
A client who leaves recovered but with nowhere to go has not really been helped. Case management, benefits work, and housing or next-placement planning start early in the stay, so discharge day comes with a destination and appointments already on the calendar.
Who may be appropriate for our program
Welcome Home Care Services is intended for adults who are medically stable for discharge and whose needs can be safely supported within our non-medical recuperative care model.
A client may be appropriate if they are:
- Medically stable for discharge from a hospital or other healthcare setting
- In need of short-term recuperative care following an illness, injury, or hospitalization
- Experiencing homelessness, at risk of homelessness, or without a safe and appropriate place to recover after discharge
- Appropriate for a non-medical recuperative care setting
- Independent with activities of daily living (ADLs)
- Able to independently manage and self-administer prescribed medications
- Able to independently manage toileting and personal hygiene
- Able to safely use necessary medical equipment without hands-on assistance from facility staff
- Able to ambulate independently, with or without an assistive device
- Able to participate in case management, care coordination, and discharge planning
A client is generally not appropriate if they:
- Require skilled nursing, medical treatment, medication administration, or hands-on assistance with activities of daily living from facility staff
- Require a level of care that cannot be safely supported within a non-medical recuperative care setting
- Are unable to independently manage medications, toileting, personal hygiene, mobility, transfers, or necessary medical equipment
Every referral is reviewed individually. Acceptance depends on the client’s needs, program eligibility, whether our setting can safely support the client, and current bed availability.
Download the full Admission & Eligibility Criteria (PDF) (opens in a new tab)Our team
We describe our team by role rather than by name, because the people on shift change and the support should not. None of these roles provide medical or nursing care.
Facility staff
On site around the clock. They provide oversight, respond to day-to-day needs, and help maintain a safe and supportive environment. They do not administer medications or provide hands-on personal care.
Case managers
They work with clients on the practical needs that affect the stay and the next placement: appointments, benefits, identification, resources, and discharge planning.
Care coordination
They coordinate with referring hospitals, case managers, health plans, outside healthcare providers, and community partners involved in a client's care, so the handoff out of the hospital does not come apart.
Meals and household support
Daily meals, plus the hygiene and basic household supplies that keep a shared six-bed home running and comfortable during a stay.
Admissions
The people who read the referral, review program eligibility and bed availability, and give discharge planners a clear yes or no instead of leaving a referral sitting in a queue.
Leadership
Responsible for staffing levels, training, incident review, and the standards the rest of this page describes. Reachable by any client or referral partner who needs them.
Discuss a placement, or send us a referral
Referral partners are welcome to reach out with a case, program eligibility question, or a check on current bed availability.
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